We aim to treat our clients and customers (‘you’, ‘your’) exactly as we would wish to be treated; with honesty, transparency and fairness. As such we have a few set terms and conditions (‘terms of service’, ‘terms’) we ask you to accept and confirm before we deliver our products or services to you.
We reserve the right to change or discontinue our products and services or to refuse or cancel orders when necessary.
We reserve the right to change our prices at any time.
We make every effort to display our products accurately on our website and social media channels. However, due to the natural character of our goods, we cannot guarantee that the product you receive will reflect the photographs online. Our natural products are subject to variations in colour, size and seasonal availability. Where availability is restricted, we reserve the right to substitute suitable products of equal or higher value without notice. However, we will endeavour to contact you should any major changes be required.
No products should be consumed by animals or humans; some products, flowers and plants may be harmful or poisonous if ingested.
All flowers, bouquets and perishables are non-returnable and non-refundable.
We hope that you will be completely satisfied with our products. However, in the unlikely event that our flowers do not reach you in perfect condition, please contact us within 24 hours of receipt with photographic evidence of any issues. We regret that, due to the perishable nature of our products, any complaints received outside of this 24-hour period cannot be dealt with. Replacement flowers may be offered at our discretion.
As our products are made to order, we reserve the right to refuse refunds for cancelled bookings and orders. Extenuating circumstances may be considered but are not a guarantee of a refund.
Al'right Petal
Leyland, Lancashire